• 

  Service Request

  When you receive the repair service

  by courier, include your name, contact,

  shipping address, product name and

  quantity, you can get fast service.

  If you are close to the consumer

  counseling room, you can receive

  repairs

  by visiting them directly.
• 

  Location

  [ Consumer Consulting Center, 266,

  Angok-ro, Bucheon-si, Gyeonggi-do,

  Republic of Korea ]

  The parking space is limited, so please

  use

  public transportation as much

  as possible.

  You can repair the product quickly by

  visiting the customer center directly.
• 

  Consultation Information and

  Available VisitingTime

  Toy Counseling :

  02-2618-5050 / 1577-5058

  SOFYRUBY Cosmetic Counseling :

  070-5008-9987
  Counseling Time : 09:00am ~ 05:00pm
  Lunch Time : 12:30pm ~ 01:30pm
  * Holiday : Sat., Sun., Legal holiday.
• 

  Product Repairs

   

  The service warranty period is six

  months,

  and the retention period for

  the part is one

  year.

  (Exclude some products)

  Damage, loss, or flooding may result in

  repair

  costs even within the warranty

  period.

  Please keep the receipt in order to receive

  the service guarantee of the product

  and

  enclose it at the time of repair request.

  If the damage to the product you requested

  is severe, repair costs may be

  as high as

  new products.
• 

  Product Delivery Charge

  If you need to use a service other than a

  designated company(Lottelogis),

  you must

  pay for it. After the repair, we

  will send it to

  the repair center to pay the

  delivery fee.

  (Except product self-defects)
  Lottelogis(1588-2121) www.lotteglogis.com

  Exception) Cash on delivery Case

  (Send after pre-call)
  1. Send a delivery charge instead

  of repairs.
  2. Customer's fault is received on a

  cash basis.
  3. Returned due to absence, then

  delivery again.
• 

  Service Progress

  After receiving the product from the center,

  it will send the message of receipt to you.

  Products that are free of charge are not

  contacted and will be delivered home

  when

  the repair is complete.

  Paid service products will guide you for

  repair expenses and will be delivered to

  your

  home when you receive the payment.

Please enclose the receipt when you accept the repair due to defects in the product by designated company (Lottelogis).
- Other delivery companies may delay service.
- Lottelogis (1588-2121) / www.lottelogis.com

Service warranty period is six months, and the retention period for the part is one year. (Exclude some products)